Privacy Policy

MLV Plastering & Renovations
Effective Date: Aug 2025

At MLV Plastering & Renovations, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information when you contact us or use our services:

  • Name and contact details (phone number, email, address)

  • Project details (property location, service requirements)

  • Communication records (messages, calls, or emails)

  • Social media interactions (via Instagram messages or comments)

We do not collect or store payment card details directly.

2. How We Use Your Information

We use your information to:

  • Provide quotations and carry out our services

  • Communicate with you regarding appointments and updates

  • Manage invoicing and payment records

  • Respond to enquiries, feedback, or complaints

  • Comply with legal obligations

We will never sell your information to third parties.

3. Sharing Your Information

We may share your information only when:

  • Required by law or regulatory authorities

  • Necessary with trusted partners (e.g. subcontractors) to complete your project

  • Processing payments via secure banking systems

All partners and subcontractors are required to keep your information confidential.

4. Data Storage & Security

  • We store your information securely and only for as long as necessary.

  • Digital records are password-protected, and paper records (if any) are stored safely.

  • We aim to minimise the information we retain.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Object to how we process your information

  • Request that we transfer your information to another provider

To exercise these rights, please contact us directly.

6. Cookies & Website Use

Our website may use basic cookies to improve user experience and website functionality. You can adjust your browser settings to refuse cookies, but some features may not work correctly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

MLV Plastering & Renovations
📞 07940 129043
📲 Instagram: @mlv_renovations_plastering